Details
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Bug
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Status: Resolved
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Major
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Resolution: Won't Do
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chat 3.6, chat 3.11
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None
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CRM Connector (CRMCONNECT)
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Sprint 17 CTI 7 Nov - 20 Nov
Description
On restore, chat-server:
- sends a chat-server-restore AMQ message to communication-server.
- The communication-server sets all logged in agents state to UNKNOWN.
- All offered (and not accepted) chat requests are re-queued. If we don't change the state of a logged in agent to UNKNOWN, all the offered chats (not yet accepted by the agent) will never be rerouted due to a limitation in the communication-server.
- The chat-server socket.IO server starts accepting connection requests
- Disconnected agents get auto reconnected but in an UNKNOWN state regardless of their previous state before disconnection.
- All conversations previously active on the agent are restored.
The agent cannot receive new chat requests until the agent changes state to READY.
Attachments
Issue Links
- causes
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- Resolved
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- created
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CSN-955
[Chat Server Restore] Agent is in ready state - have no active chat session
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- Open
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- relates to
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- Resolved
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- Affects test execution of
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![[Zephyr Squad] Test Execution](/download/resources/com.thed.zephyr.je/images/icons/COLOR_zephyr_feather_20x20.svg "[Zephyr Squad] Test Execution")
CSN-955
[Chat Server Restore] Agent is in ready state - have no active chat session (Chat Solution/chat 3.6/Component Failover Testing ) FAIL
- mentioned in
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