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  1. Chat Solution
  2. CSN-1029

[chat-server restore] Agent gets a new request even after MAX_SESSION

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Details

    • Bug
    • Status: Resolved
    • Minor
    • Resolution: Done
    • chat 3.6
    • chat 3.10.0
    • None
    • CRM Connector (CRMCONNECT)

    Description

      • The agent is in busy state
      • Down chat server
      • Up chat server
      • The agent gets UNKNOWN state 
      • Set Ready state 
      • The agent gets a new request even after MAX_SESSION

       

      Agent can have more than MAX_SESSION number of tasks when he already has MAX_SESSION number of tasks and changes his state from UNKNOWN to READY on chat server restore 

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              faisal.nawaz Faisal Nawaz (Inactive)
              faisal.nawaz Faisal Nawaz (Inactive)
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                Resolved:

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