[CSN-1146] Duplicate Agent States with same timestamp in database - Jira

XML

Word

Printable

Details

Type: Bug
Status: Resolved
Priority: Minor
Resolution: Fixed
Affects Version/s: chat 3.6, chat 3.7
Fix Version/s: chat 3.8
Component/s: database-connector
Labels:
- IAM

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 4 CTI 9 May - 22 May, Sprint 5 CTI 23 May - 5 Jun, Sprint 6 CTI 12 Jun - 19 Jun, Sprint 7 CTI 20 Jun - 3 Jul, Sprint 8 CTI 4 Jul - 17 Jul, Sprint 9 CTI 18 Jul - 31 Jul
Epic Link:
Product Bugs Phase 1

Description

Fix duplicate entries of the same agent state on the same timestamp.
This is critical because based on this we are calculating agent availability and not availability for chat and displaying in the report.

Attachments

- Sort By Name
- Sort By Date
- Ascending
- Descending
- Thumbnails
- List
- Download All

2019-07-24_15-06-12.png
129 kB
24/Jul/19 3:10 PM
latest.rar
136 kB
24/Jul/19 4:10 PM
logs.zip
2.18 MB
23/May/19 1:10 PM
rep-1.png
106 kB
23/May/19 1:10 PM
rep-2.png
99 kB
23/May/19 1:10 PM

Issue Links

relates to

CSN-1627 Reporting Issue -> Wrong values are being shown in reporting db. See attached screenshots

Resolved

Activity

People

Assignee:: Faisal Nawaz (Inactive)

Reporter:: Jawad Bokhari

Votes:: 0 Vote for this issue

Watchers:: 4 Start watching this issue

Dates

Created:: 26/Apr/19 12:03 PM

Updated:: 21/Aug/23 1:08 PM

Resolved:: 31/Jul/19 6:25 PM

Time Tracking

Estimated:

Remaining:

Logged:

1d 7h 5m