Details

    • Sub-task
    • Status: Resolved
    • Major
    • Resolution: Done
    • None
    • None
    • MRE
    • None
    • CRM Connector (CRMCONNECT)
    • Sprint 5 CTI 23 May - 5 Jun

    Description

      MRE should get Average Talk Time of every queue upon startup, from Reporting Connector (CSN-1159). Mre will calculate average talk time upon every task end and update Average Talk Time of respective Queue.
      Average Talk Time Calculation:

      Average Talk Time = (Average Talk Time + Current Task Handling Time ) / 2

      Above describe formula doesn't yield true results usually. For more information see this discussion.

      ramzan.shah implement it according to formula described here.

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            awais.aslam Awais Aslam
            awais.aslam Awais Aslam
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              Resolved:

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