Details
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Sub-task
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Status: In-QA
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Major
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Resolution: Unresolved
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None
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None
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None
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None
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CRM Connector (CRMCONNECT)
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Sprint 5 CTI 23 May - 5 Jun
Description
When a task is enqueued in MRE, MRE will send EWT and task position in queue to Customer API. Customer API should have a configurable x time and it should ask MRE via Chat Server for EWT and Task Position in Queue after every x time.
Request EWT from MRE:
API: <fqdn>/api/EWT?SkillGroup=<SkillGroup>&ConversationId=<conversation-id>&TaskId=<task-id>
Response from MRE:
{ "ConversationId":"<conversation-id>", "EWT":"<time-in-seconds>", "TaskId":"<task-id>", "Position":"<task-position-in-queue>", "QueueName":"<queue-name-in-which-task-is-enqueued>" }