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  1. Chat Solution
  2. CSN-1192

On chat server restore the agent goes in unknown state

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Details

    • Bug
    • Status: Resolved
    • Major
    • Resolution: Duplicate
    • None
    • None
    • Chat Server
    • None
    • CRM Connector (CRMCONNECT)

    Description

      After coming back from chat server fail-over, the agent goes in an unknown state.

       

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          created

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-955 [Chat Server Restore] Agent is in ready state - have no active chat session

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open
          Affects test execution of

          [Zephyr Squad] Test Execution CSN-955 [Chat Server Restore] Agent is in ready state - have no active chat session (Chat Solution/chat 3.6-rc4/Component Failover Testing (Docker-based) ) FAIL

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            People

              awais.aslam Awais Aslam
              hassan.sohail Hassan Sohail
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              Dates

                Created:
                Updated:
                Resolved: