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  1. Chat Solution
  2. CSN-1193

Agent goes in UNKNOWN state fro Chat MRD from INTERRUPTED when comm-server comes up after fail-over

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Details

    • CRM Connector (CRMCONNECT)
    • Sprint 7 CTI 20 Jun - 3 Jul

    Description

      The issue is happening in following scenario

      • Agent is in INTERRUPTED state for Chat MRD
      • Communication Server goes down
      • Call is active on Finesse / IP Phone
      • Communication Server comes up
      • Agent goes to UNKNOWN state
      • Agent has to set READY / NOT_READY state manually

       

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          relates to

          Bug - A problem which impairs or prevents the functions of the product. CSN-1021 [chat-server] Agents get UNKNOWN state on restore

          • Major - Major loss of function.
          • Resolved

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              faisal.nawaz Faisal Nawaz (Inactive)
              hassan.sohail Hassan Sohail
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                Created:
                Updated:
                Resolved: