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  1. Chat Solution
  2. CSN-1485

Customer can initiate chat request during off hours of office in following scenario

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Details

    • Bug
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • None
    • chat 3.7
    • Customer Gadget
    • CRM Connector (CRMCONNECT)
    • Sprint 7 CTI 20 Jun - 3 Jul

    Description

      • working hours are defined 10 -11 
      • Customer initiate chat request (off hours office timing) and gets message "There are no agents available at this moment. Please come back later or select an option from below. Thanks"
      • Customer select call back option and submitted call back successfully 
      • Customer again initiate chat request 

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        Issue Links

          relates to

          Story - Created by Jira Software - do not edit or delete. Issue type for a user story. CSN-1130 Define working hours

          • Major - Major loss of function.
          • Resolved

          Activity

            People

              rizwan.mahmood Rizwan Mahmood
              faisal.nawaz Faisal Nawaz (Inactive)
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              Dates

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                Updated:
                Resolved:

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