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  1. Chat Solution
  2. CSN-1494

chats are being re-routed in case of conference call

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Details

    • Bug
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • None
    • chat 3.8
    • Chat Server
    • CRM Connector (CRMCONNECT)
    • Sprint 7 CTI 20 Jun - 3 Jul, Sprint 9 CTI 18 Jul - 31 Jul

    Description

      • Agent -1 is handling max session (Busy state)
      • Agent-1 adds agent-2 in all chats 
      • Agent-1 closes the browsers 
      • All chats re-routes to queue 

      ------------------------

      • 10 Chats shows in queue  

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        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. CSN-694 [Conference Chat] Wrong chat routes to agent in following scenario

          • Major - Major loss of function.
          • Resolved

          Activity

            People

              rizwan.mahmood Rizwan Mahmood
              faisal.nawaz Faisal Nawaz (Inactive)
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              Dates

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                Updated:
                Resolved:

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                  Time Spent - 4 hours, 38 minutes
                  4h 38m