[CSN-1582] EWT gets vanished from customer chat windows if agent goes to Not Ready state after RONA - Jira

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Type: Story Bug
Status: Resolved
Priority: Major
Resolution: Done
Affects Version/s: None
Fix Version/s: chat 3.7
Component/s: None
Labels:
- IAM
- storybug

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 5 CTI 23 May - 5 Jun

Description

EWT gets vanished from customer chat windows if agent goes to Not Ready state after RONA

Customer would be surprised to see if he is no more in Queue and he won't have any clue when his chat would be entertained.

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Assignee:: Rizwan Mahmood

Reporter:: Jehanzeb Riaz

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 28/Jun/19 6:39 PM

Updated:: 23/Jul/19 12:49 PM

Resolved:: 23/Jul/19 12:49 PM

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14m