[CSN-1586] EWT and Position is not shown if Agent is not available.... EWT should be shown with Position 1 in this scenario. - Jira

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Type: Bug
Status: Resolved
Priority: Major
Resolution: Done
Affects Version/s: None
Fix Version/s: chat 3.7
Component/s: Customer Gadget
Labels:
- IAM

Account:
CRM Connector (CRMCONNECT)

Description

EWT and Position is not shown if Agent is not available... how would customer know that his chat request would be entertained or not

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Assignee:: Rizwan Mahmood

Reporter:: Jehanzeb Riaz

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 29/Jun/19 4:24 PM

Updated:: 02/Jul/19 7:03 PM

Resolved:: 02/Jul/19 4:05 PM

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3h 57m