EWT and Position gets switched from 1st to last after RONA

Agent is at not ready state

chat1 initiated with EWT 1 and Position 1

chat2 initiated with EWT 2 and Position 2

chat3 initiated with EWT 3 and Position 3

chat4 initiated with EWT 4 and Position 4

Agent gets ready but doesn't answer the chat

RONA occurs and Agent gets not ready

chat1 is shown with EWT 4 and Position 4

chat2 initiated with EWT 1 and Position 1

chat3 initiated with EWT 2 and Position 2

chat4 initiated with EWT 3 and Position 3