Details
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Bug
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Status: Resolved
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Minor
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Resolution: Fixed
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chat 3.8, chat 3.9, chat 3.8.3, chat 3.8.1, chat 3.8.4
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None
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CRM Connector (CRMCONNECT)
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Sprint 7 CTI 20 Jun - 3 Jul, Sprint 18 CTI 21 Nov - 04 Dec
Description
- 3 chats are active on agent
- Agent is in RESERVED state
- Initiate a chat on default queue
- Now initiate a chat on some specific queues that is assigned to agent.
- Restart the chat server
- Customer leaves the chat (closes the browser)
- Chat from default queue gets removed
- The other chats will remain there forever.
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These chats don't route to agent when we set READY state but get removed from queues
