[CSN-1617] Customer gets message "No agent available" but chat is being routed to agent in following scenario - Jira

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Details

Type: Bug
Status: Resolved
Priority: Minor
Resolution: Fixed
Affects Version/s: chat 3.7, chat 3.8
Fix Version/s: chat 3.9
Component/s: None
Labels:
- IAM
- storybug

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 17 CTI 7 Nov - 20 Nov
Epic Link:
Product Bugs Phase 1

Description

Assign a role "MRE_Agent" to supervisor
Login a supervisor only and set state to READY
Customer initiates chat
*

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Assignee:: Rizwan Mahmood

Reporter:: Faisal Nawaz (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 3 Start watching this issue

Dates

Created:: 03/Jul/19 10:58 AM

Updated:: 21/Aug/23 1:07 PM

Resolved:: 06/Oct/19 11:26 AM

Time Tracking

Estimated:

6h

Remaining:

40m

Logged:

5h 20m