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  1. Chat Solution
  2. CSN-1925

New UI for Customer Gadget

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Details

    • Story
    • Status: Resolved
    • Minor
    • Resolution: Done
    • None
    • chat 3.9
    • None
    • None

    Attachments

      Issue Links

        relates to

        Bug - A problem which impairs or prevents the functions of the product. CSN-2397 Chat can be initiated by leaving all fields empty and by adding alphabetic,special characters in phone number field.

        • Critical - Crashes, loss of data, severe memory leak.
        • Resolved

        Bug - A problem which impairs or prevents the functions of the product. CSN-2392 Chat can be initiated without giving first name in New Customer Gadget.

        • Major - Major loss of function.
        • Resolved

        Bug - A problem which impairs or prevents the functions of the product. CSN-2604 Customer Gadget->> (+) icon is not visible in iOS mobile device browsers.

        • Major - Major loss of function.
        • Resolved

        Bug - A problem which impairs or prevents the functions of the product. CSN-2590 Internet Explorer Compatibility Issues.See Description

        • Minor - Minor loss of function, or other problem where easy workaround is present.
        • Resolved
        links to

        Web Link Embeddable Customer gadget

        mentioned in

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        1.
        		 Environment set up for customer gadget Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 1 day, 3 hours, 4 minutes
        2.
        		 Add multi-lingual support Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 2 hours, 21 minutes
        3.
        		 Implement send and receive messages between customer and agent Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 2 hours, 21 minutes
        4.
        		 Add working hours support Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 4 hours, 40 minutes
        5.
        		 Add support for file uploading Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 2 hours, 31 minutes
        6.
        		 Add support for emojis Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 7 hours, 50 minutes
        7.
        		 EWT implementation Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 1 day, 3 hours, 32 minutes
        8.
        		 browser and sound notifications support Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 1 day, 1 hour, 4 minutes
        9.
        		 Inactivity time and browser language support Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 4 hours, 35 minutes
        10.
        		 Make Docker build Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 1 day, 5 hours, 33 minutes
        11.
        		 Dev testing Sub-task Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 7 hours, 30 minutes
        12.
        		 Edge Browser->> UI of customer gadget disturbed after pressing file transfer button. Story Bug Resolved Rizwan Mahmood  
        13.
        		 Customer Gadget->>Unable to find agent joining activity message text in translation file Story Bug Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 35 minutes
        14.
        		 Write Test Cases Sub-task Resolved Asad Raza (Inactive)

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 1 hour
        15.
        		 Execute Test Cases Sub-task Resolved Asad Raza (Inactive)

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 4 hours
        16.
        		 Customer Gadget-> Activity Message of Handoff message* appears when chat is in queue(RONA) with EWT and Queue text. Story Bug Resolved Rizwan Mahmood  
        17.
        		 Customer Gadget->> There is no limit of characters of message text box. Story Bug Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 1 hour
        18.
        		 Customer Gadget->> All fields except F.Name & Phone number are disappeared by setting MESSAGE_LIMIT= empty) in environment variables. Story Bug Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 54 minutes
        19.
        		 Customer Gadget-> Broken Image on message of chat server fail-over. Story Bug Resolved Rizwan Mahmood  
        20.
        		 Customer Gadget->Agent availability timeout configuration is not working when DIRECT_HANDOFF=true Story Bug Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 56 minutes
        21.
        		 Customer Gadget->EWT_MAX_POSITION configurations in environmnent variables is not working.See description. Story Bug Resolved Rizwan Mahmood  
        22.
        		 Customer Gadget-> Number overlaps on prefix if prefix is set to more than 4 characters/digits in environment variables. Story Bug Resolved Masood Farooq Malik  
        23.
        		 Customer Gadget-> A profile picture is showing in customer gadget on an agent message. Story Bug Resolved Rizwan Mahmood

        100%
        Original Estimate - Not Specified Original Estimate - Not Specified
        Time Spent - 1 hour, 10 minutes

        Activity

          People

            masood.farooq Masood Farooq Malik
            rizwan.mahmood Rizwan Mahmood
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            Dates

              Created:
              Updated:
              Resolved:

              Time Tracking

                Estimated:
                Original Estimate - Not Specified
                Not Specified
                Remaining:
                Remaining Estimate - Not Specified
                Not Specified
                Logged:
                Time Spent - 2 weeks, 6 hours, 36 minutes
                2w 6h 36m