[CSN-1983] Agent Gadget-> Session time is resetting. See different Scenarios in Description - Jira

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Details

Type: Bug
Status: Resolved
Priority: Major
Resolution: Fixed
Affects Version/s: chat 3.8, chat 3.9, chat 3.8.3, chat 3.8.1, chat 3.8.4, chat 3.13.0
Fix Version/s: None
Component/s: Agent Gadget
Labels:
None

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 9 CTI 18 Jul - 31 Jul, Sprint 10 CTI 1 Aug - 14 Aug, Sprint 11 CTI 15 Aug - 28 Aug

Description

If agent logins again, after closing the browser, within reconnect time. The session time of chat resets in the following scenarios:
-In Single Chat

-Multiple Chats

-Max chats(agent in busy state)

Attachments

Issue Links

created

CSN-105 Verify chat timer

Open

relates to

CSN-1963 Agent Gadget(Supervisor) -> Session time of active chat(while monitoring/barge-in) is resetting on toggling Dashboard with Dashboard Toggle Button.

Resolved

Affects test execution of

CSN-105 Verify chat timer (Chat Solution/chat 3.8.5/Regression Test Cycle ) FAIL

CSN-105 Verify chat timer (Chat Solution/chat 3.8.8/Regression Test Cycle ) FAIL

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(42 mentioned in)

Activity

People

Assignee:: Rizwan Mahmood

Reporter:: Asad Raza (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 3 Start watching this issue

Dates

Created:: 30/Jul/19 3:26 PM

Updated:: 13/Dec/23 8:26 PM

Resolved:: 18/Mar/21 6:27 PM