Supervisor-> Hand Raise Icon on dashboard, while supervisor had already accepted the chat. See description for scenario.

        Scenario 1

• Chat is active
• The supervisor enters in silent monitoring
• Agent request hand raise
• Supervisor accepts
• Supervisor closes/refresh browser
• On the dashboard, the supervisor can see hand raise icon, while he is already in chat.

Scenario 2

• Chat is active between Agent-1 and Customer
• The supervisor is in the dashboard interface
• Agent-1 request for a hand raise to supervisor.
• The supervisor enters in silent monitoring & barge-in in the chat.
• The icon of hand raise is still blinking on the dashboard and every time the supervisor clicks it, the activity message of supervisor joining shows to the customer & agent.