[CSN-2000] [Finesse Failover] - Agent's state for chat doesn't interrupt when voice call comes in - Jira

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Details

Type: Bug
Status: Open
Priority: Major
Resolution: Unresolved
Affects Version/s: chat 3.8, chat 3.8.3, chat 3.8.1, chat 3.8.4
Fix Version/s: None
Component/s: communication server
Labels:

Account:
CRM Connector (CRMCONNECT)
Epic Link:
Product Bugs Phase 3

Description

Agent is logged in primary Finesse (1.61)
Agent is in Ready state for both voice and chat
Stop Cisco Tomcat of Finesse 61
Login agent in secondary Finesse 226
Agent get logged in and get ready state but Agent's state for chat doesn't interrupt when voice call comes in

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Issue Links

relates to

CSN-3586 Finesse failover support

Open

CSN-1979 Test Communication Server for Finesse failover support

Resolved

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(10 mentioned in)

Activity

People

Assignee:: Awais Aslam

Reporter:: Faisal Nawaz (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 2 Start watching this issue

Dates

Created:: 31/Jul/19 7:13 PM

Updated:: 13/Dec/23 8:26 PM