Details
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Story
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Status: Resolved
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Major
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Resolution: Done
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chat 3.8.1
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None
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CRM Connector (CRMCONNECT)
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Sprint 10 CTI 1 Aug - 14 Aug, Sprint 11 CTI 15 Aug - 28 Aug, Sprint 18 CTI 21 Nov - 04 Dec, Sprint 19 CTI 05 Dec - 18 Dec, Sprint 20 CTI 19 Dec - 1 Jan, Sprint 21 CTI 2 Jan - 15 Jan
Description
As a deployment admin, I would like to know how multiple customer channels are integrated.
- Which ports and communication channels are opened publicly?
- How the solution works if the connection breaks and later restores?
- Which components should be installed in DMZ and what can remain in the Trust-Zone?
- How multiple customer channels are provisioned/configured at the same time?
- Is there any impact or dependency of one channel connector on the other?
- What's the impact on interaction history?
- Will agent see the history of all conversations for a customer across channels?
- Are there any limitations?
- Fb channel
- What needs to be enabled on FB? Any FB application/sessions IDs, tokens, or anything?
- How will it co-reside with web-chat, Viber, and Telegram?
