Details
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Bug
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Status: Resolved
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Major
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Resolution: Fixed
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None
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CRM Connector (CRMCONNECT)
Description
Agent is in not ready state
1000 chat requests have been sent into the system with serial # in name of each request
e.g JZQA001, JZQA002 ....... JZQA1000
Make agent Ready
Get 5 chat requests... JZQA001 to JZQA005 (Perfect)
Don't accept any request and let RONA occurs
Make agent Ready
Get 5 chat requests.. JZQA401 to JZQA405 (Wrong)
Don't accept any request and let RONA occurs
Make agent Ready
Get 5 chat requests.. JZQA921 to JZQA925 (Wrong)