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  1. Chat Solution
  2. CSN-2386

Wrong message is shown to agent gadget

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Details

    • Bug
    • Status: Resolved
    • Minor
    • Resolution: Fixed
    • None
    • chat 3.9
    • None
    • None
    • CRM Connector (CRMCONNECT)
    • Sprint 14 CTI 26 Sep - 9 Oct

    Description

      Comm-Server is publishing this message on Client Queue.

      Header: Error

      {
  "ErrorType"   : "MRE down.",
  "AgentId"     : "701",
  "ErrorMessage": "SUBSCRIPTION_FAILED",
  "ErrorData"   : "0"
}

      The message shown on agent gadget is wrong.

      Invalid credentials supplied for agent login

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        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. CSN-484 Failover -->No notification shows to agent when MRE service is down

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Re-opened

          Activity

            People

              omar.iqbal Omar Iqbal (Inactive)
              ramzan.shah Muhammad Ramzan (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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