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  1. Chat Solution
  2. CSN-2400

User can give lengthy string in customer gadget and initiate chat and no string was showing in chat request notification in agent gadget

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Details

    • CRM Connector (CRMCONNECT)
    • Sprint 14 CTI 26 Sep - 9 Oct, Sprint 15 CTI 10 Oct - 23 Oct, Sprint 16 CTI 24 Oct - 6 Nov, Sprint 17 CTI 7 Nov - 20 Nov, Sprint 18 CTI 21 Nov - 04 Dec, Sprint 19 CTI 05 Dec - 18 Dec

    Description

      Customer Gadget: Field Validation message shows 1-50 characters but we can input more than 50 characters in the First Name. And if we also give lengthy string in Last name then it cuts in agent gadget.

      Agent Gadget: No string was showing in chat request notifications and after accepting chat the string was cutting in agent gadget.

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        1. 1.jpg
          1.jpg
          24 kB
        2. 2.jpg
          2.jpg
          51 kB
        3. Empty space.png
          Empty space.png
          12 kB
        4. last name.jpg
          last name.jpg
          45 kB
        5. long name.jpg
          long name.jpg
          58 kB

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              farhan.maqbool Farhan Maqbool
              asad.raza Asad Raza (Inactive)
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