Details
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Story Bug
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Status: Resolved
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Major
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Resolution: Fixed - Pending SQA
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None
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None
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None
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CRM Connector (CRMCONNECT)
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Sprint 7 CTI 20 Jun - 3 Jul, Sprint 10 CTI 1 Aug - 14 Aug, Sprint 11 CTI 15 Aug - 28 Aug, Sprint 12 CTI 29 Aug - 11 Sep, Sprint 13 CTI 12 Sep - 25 Sep, Sprint 14 CTI 26 Sep - 9 Oct
Description
The chat from Facebook is not routing to any agent due to certificate expire issue. The following is the error.
An error occurred while calling FaceBook API with url:https://graph.facebook.com/v4.0/me/messages?access_token=EAAXYgxQZCvasBAOY4ZAziH3hICpqDlpzzoH8Fu1ATBzCFf3EfQN7EfYZBtsaNhthMx5KN4CylcWJaD2ffZAZBkxb4YDELiB5ORCByZANuzaRZBCh6ivVFE0mVh7LyZAntPh91edmDpfWW9CXWxDQnYUkm3pEKaYQc75S4lScAJAWVQZDZDsun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
Attachments
Issue Links
- is caused by
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CSN-2437 Get all public certificates via MDN for all public channels such as Twilio, Viber, Facebook
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- Resolved
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