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  1. Chat Solution
  2. CSN-2050 Agent gadget quick UI fixes
  3. CSN-2436

Agent Gadget Supervisor->> Supervisor cannot leave chat, and bot doesn't give response. See Description.

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Details

    • Story Bug
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • None
    • chat 3.9
    • None
    • None
    • CRM Connector (CRMCONNECT)
    • Sprint 14 CTI 26 Sep - 9 Oct, Sprint 15 CTI 10 Oct - 23 Oct

    Description

      -Chat is active between agent and customer through any channel.
      -The Agent logout from the agent gadget
      -Supervisor barge in into the chat.
      -Now the supervisor is handling the customer and can only leave the conversation but cannot end the conversation i.e the ownership of chat doesn't transfer to the supervisor.
      The conversation remains in the queue.
      -The bot also doesn't give a response after the timer in the above scenario.

      Expected Behavior: A cross button should be visible to the Supervisor in the above-mentioned case to end the conversation. And bot should also give a response in this case.

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            rizwan.mahmood Rizwan Mahmood
            asad.raza Asad Raza (Inactive)
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            Dates

              Created:
              Updated:
              Resolved:

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                Time Spent - 7 hours, 40 minutes
                7h 40m