[CSN-2472] Reports-> In case of RONA, no 2nd leg is creating in database. - Jira

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Details

Type: Bug
Status: Resolved
Priority: Major
Resolution: Fixed
Affects Version/s: None
Fix Version/s: chat 3.9
Component/s: None
Labels:
None

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 14 CTI 26 Sep - 9 Oct

Description

When a customer initiates a chat and RONA occurs then in the database only one record is creating and no other legs are creating of that specific record.

Attachments

Issue Links

causes

CSN-2492 Database Reporting-> If chat is ended by agent, the start time is getting null.

Resolved

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(2 mentioned in)

Activity

People

Assignee:: Awais Aslam

Reporter:: Asad Raza (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 04/Oct/19 5:11 PM

Updated:: 13/Dec/23 8:26 PM

Resolved:: 05/Oct/19 2:55 PM