[CSN-2481] Customer Gadget->Agent availability timeout configuration is not working when DIRECT_HANDOFF=true - Jira

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Details

Type: Story Bug
Status: Resolved
Priority: Major
Resolution: Fixed
Affects Version/s: None
Fix Version/s: chat 3.9
Component/s: Customer Gadget
Labels:
None

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 14 CTI 26 Sep - 9 Oct, Sprint 15 CTI 10 Oct - 23 Oct, Sprint 16 CTI 24 Oct - 6 Nov

Description

AGENT_AVAILIBILITY_TIMEOUT=10 in customer gadget environment variables.
The customer initiates a chat while no agent is available.
Chat doesn't end after 10 sec.

Note: This feature works with DIRECT_HANDOFF=FALSE

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Activity

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Assignee:: Rizwan Mahmood

Reporter:: Asad Raza (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 05/Oct/19 7:51 PM

Updated:: 13/Dec/23 8:26 PM

Resolved:: 10/Oct/19 4:50 PM

Time Tracking

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56m