[CSN-2483] Agent is not being logged out in following scenario - Jira

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Details

Type: Bug
Status: Resolved
Priority: Minor
Resolution: Declined
Affects Version/s: None
Fix Version/s: chat 3.9
Component/s: Chat Server, communication server
Labels:
- failover

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 14 CTI 26 Sep - 9 Oct

Description

Agent is logged in
Stop chat server
Agent closes the browser
Start chat server
Agent is not being logged out after completion of inactivity timeout
Note: If agent is handled the chat , That chat will not route to another available agent until customer sends the message

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Assignee:: Rizwan Mahmood

Reporter:: Faisal Nawaz (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 3 Start watching this issue

Dates

Created:: 05/Oct/19 8:30 PM

Updated:: 21/Aug/23 1:08 PM

Resolved:: 09/Oct/19 11:05 AM