Details
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Bug
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Status: Open
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Major
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Resolution: Unresolved
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None
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None
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CRM Connector (CRMCONNECT)
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Sprint 14 CTI 26 Sep - 9 Oct, Sprint 15 CTI 10 Oct - 23 Oct, Sprint 16 CTI 24 Oct - 6 Nov, Sprint 17 CTI 7 Nov - 20 Nov, Sprint 18 CTI 21 Nov - 04 Dec, Sprint 19 CTI 05 Dec - 18 Dec, Sprint 24 CTI 13 Feb - 26 Feb, Sprint 25 CTI 27 Feb - 11 Mar, Sprint 26 CTI 12 Mar - 25 Mar, Sprint 27 CTI 30 Mar - 13 Apr, Sprint 28 CTI 15 Apr - 28 Apr, Sprint 29 CTI 4 May - 15 May, Sprint 30 CTI 28 May - 10 Jun, Sprint 31 CTI 15 Jun - 26 Jun
Description
- Agent-A and Agent-B are logged in
- Agent-A is handling the chat and Agent-B is in Ready state
- Stop chat server
- Agent-A logout from Finesse
- Start chat server
- Agent-B gets the chat on restore chat server
- Agent-A gets same active chat session on login into chat-server
- Agent-A ends the chat and chat is removed from Agent-B also.