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  1. Chat Solution
  2. CSN-2162 SMS Integration via SMPP
  3. CSN-2490

Receiving Unicode in phone number field in Agent Gadget when + is used with phone number

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Details

    • Story Bug
    • Status: Resolved
    • Major
    • Resolution: Won't Fix
    • None
    • chat 3.9
    • None
    • None
    • CRM Connector (CRMCONNECT)
    • Sprint 12 CTI 29 Aug - 11 Sep, Sprint 13 CTI 12 Sep - 25 Sep, Sprint 14 CTI 26 Sep - 9 Oct, Sprint 15 CTI 10 Oct - 23 Oct, Sprint 16 CTI 24 Oct - 6 Nov

    Description

      When a phone number is entered with + like +92_______ in selenium, then agent receives special characters in the phone number field and request notification to. Chat history is also not showing against this phone number.

      The number was showing like this in agent gadget: %2B923415422789

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              omar.iqbal Omar Iqbal (Inactive)
              asad.raza Asad Raza (Inactive)
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                Updated:
                Resolved:

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