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  1. Chat Solution
  2. CSN-2162 SMS Integration via SMPP
  3. CSN-2569

Sms Connector doesn't connect to Smpp Gateway if Smpp gateway is unavailable on start of Sms Connector

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Details

    • Story Bug
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • None
    • chat 3.9
    • sms-connector
    • CRM Connector (CRMCONNECT)
    • Sprint 12 CTI 29 Aug - 11 Sep, Sprint 13 CTI 12 Sep - 25 Sep, Sprint 14 CTI 26 Sep - 9 Oct, Sprint 15 CTI 10 Oct - 23 Oct, Sprint 16 CTI 24 Oct - 6 Nov

    Description

      Environment:

      • SMPP Gateway -> down
      • Sms Connector -> down

      Scenario 1 (No issue with this scenario, it just provides information about buggy scenario):

      1. Start SMS Connector
      2. SMPP Connection timeout is reached, Sms Connector throws an exception and starts normal operations after 2-3 minutes delay
      3. Start SMPP Gateway
      4. Send smpp message from API or if an smpp channel chat is already open in Agent Gadget, send message from agent, Sms Connector connects to SMPP Gateway and sends message successfully

      Scenario 2 (Bug):

      Environment is same as mentioned in the start of description

      1. Start SMS Connector
      2. SMPP Connection timeout is reached, Sms Connector throws an exception and starts normal operations after 2-3 minutes delay
      3. Start SMPP Gateway
      4. Send smpp message from customer, Sms Connector is not connected to SMPP Gateway so this message is never received

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            awais.aslam Awais Aslam
            faisal.nawaz Faisal Nawaz (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: