[CSN-2589] Same chat is being routed to available agent again. See screenshot & logs - Jira

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Details

Type: Bug
Status: Resolved
Priority: Major
Resolution: Declined
Affects Version/s: chat 3.9, chat 3.9.4
Fix Version/s: None
Component/s: None
Labels:
None

Account:
CRM Connector (CRMCONNECT)

Description

The exact scenario is not identified but this issue has happens two times during my testing Logs are attached

Attachments

Attachments

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chat-server-samerefid.zip
127 kB
12/Oct/19 3:14 PM
comm-server-samerefid.zip
7.77 MB
12/Oct/19 3:13 PM
mre-samerefid.zip
5.14 MB
12/Oct/19 3:14 PM
same ref id.png
126 kB
12/Oct/19 3:14 PM

Issue Links

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(13 mentioned in)

Activity

People

Assignee:: Rizwan Mahmood

Reporter:: Jehanzeb Riaz

Votes:: 0 Vote for this issue

Watchers:: 2 Start watching this issue

Dates

Created:: 12/Oct/19 3:12 PM

Updated:: 13/Dec/23 8:26 PM

Resolved:: 05/Nov/20 8:17 PM

Time Tracking

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1h 25m