[CSN-2589] Same chat is being routed to available agent again. See screenshot & logs - Jira

XML

Word

Printable

Details

Type: Bug
Status: Resolved
Priority: Major
Resolution: Declined
Affects Version/s: chat 3.9, chat 3.9.4
Fix Version/s: None
Component/s: None
Labels:
None

Account:
CRM Connector (CRMCONNECT)

Description

The exact scenario is not identified but this issue has happens two times during my testing Logs are attached

Attachments

Attachments

- Sort By Name
- Sort By Date
- Ascending
- Descending
- Thumbnails
- List
- Download All

Hide
chat-server-samerefid.zip
12/Oct/19 3:14 PM
127 kB
Faisal Nawaz
Extracting archive...
Show
chat-server-samerefid.zip
12/Oct/19 3:14 PM
127 kB
Faisal Nawaz
Hide
comm-server-samerefid.zip
12/Oct/19 3:13 PM
7.77 MB
Faisal Nawaz
Extracting archive...
Show
comm-server-samerefid.zip
12/Oct/19 3:13 PM
7.77 MB
Faisal Nawaz
Hide
mre-samerefid.zip
12/Oct/19 3:14 PM
5.14 MB
Faisal Nawaz
Extracting archive...
Show
mre-samerefid.zip
12/Oct/19 3:14 PM
5.14 MB
Faisal Nawaz
same ref id.png
12/Oct/19 3:14 PM
126 kB
Faisal Nawaz

Issue Links

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(13 mentioned in)

Activity

People

Assignee:: Rizwan Mahmood

Reporter:: Jehanzeb Riaz

Votes:: 0 Vote for this issue

Watchers:: 2 Start watching this issue

Dates

Created:: 12/Oct/19 3:12 PM

Updated:: 13/Dec/23 8:26 PM

Resolved:: 05/Nov/20 8:17 PM

Time Tracking

Estimated:

Not Specified

Remaining:

Not Specified

Logged:

1h 25m