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  1. Chat Solution
  2. CSN-2616

Verify that if Agent-A transfer chat to Agent-B, meanwhile supervisor is in silent monitoring, then there is no effect on supervisor interface.

Details

    • Test
    • Status: Open
    • Minor
    • Resolution: Unresolved
    • None
    • None
    • Agent Gadget
    • CRM Connector (CRMCONNECT)

    Description

      Agent-a is in an active chat with customer and supervisor is in silent monitoring interface. Agent-a transfer chats to agent-b, and while agent-b is in the offered state, the owner of the chat is a supervisor. If agent-b accepts the chat, we have to make sure that the icons on the supervisor interface don't disappear. 

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                  asad.raza Asad Raza (Inactive)
                  asad.raza Asad Raza (Inactive)
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                    Created:
                    Updated: