Details
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Test
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Status: Open
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Minor
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Resolution: Unresolved
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None
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None
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CRM Connector (CRMCONNECT)
Description
Agent-a is in an active chat with customer and supervisor is in silent monitoring interface. Agent-a transfer chats to agent-b, and while agent-b is in the offered state, the owner of the chat is a supervisor. If agent-b accepts the chat, we have to make sure that the icons on the supervisor interface don't disappear.
Test Details
Test Executions
Attachments
Issue Links
- created by
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CSN-2612 Supervisor->> Icon buttons* disappeared from supervisor interface. See description
- Resolved