Details
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Story
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Status: Resolved
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Major
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Resolution: Done
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None
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None
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None
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CRM Connector (CRMCONNECT)
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Sprint 16 CTI 24 Oct - 6 Nov, Sprint 17 CTI 7 Nov - 20 Nov, Sprint 18 CTI 21 Nov - 04 Dec, Sprint 19 CTI 05 Dec - 18 Dec, Sprint 21 CTI 2 Jan - 15 Jan, Sprint 22 CTI 16 Jan - 29 Jan, Sprint 23 CTI 30 Jan - 12 Feb
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7
Description
These enhancements were suggested by jawad.hassan while analysing/fixing PTCL reports. These are not critical to PTCL but good-to-have to serve other customers in future. A separate epic may be planned for these changes because it may require changes in other solution components and some implementation logic also.
Attachments
1.
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Database schema documentation |
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Resolved | Muhammad Ramzan (Inactive) |
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2.
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Change agent state to Not-Ready before Logout |
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Resolved | Muhammad Ramzan (Inactive) |
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3.
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Store Login event in reporting database |
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Resolved | Muhammad Ramzan (Inactive) |
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4.
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Apply changes in reporting Database |
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Resolved | Muhammad Ramzan (Inactive) |
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5.
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Write a script to apply changes in database |
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Resolved | Muhammad Ramzan (Inactive) |
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6.
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Fill data in Channel table and write a script |
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Resolved | Muhammad Ramzan (Inactive) |
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7.
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Store channel details in Queue Chat Details table |
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Resolved | Muhammad Ramzan (Inactive) |
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8.
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Meeting for Reporting DB design discussion |
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Resolved | Nabeel Ahmad |
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9.
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Send channel code in reporting event |
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Resolved | Nabeel Ahmad | ||||||||
10.
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Add New Tables in Reporting DB |
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Resolved | Nabeel Ahmad |
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11.
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Store channel code in DB |
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Resolved | Nabeel Ahmad | ||||||||
12.
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Development testing of Story |
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Resolved | Nabeel Ahmad |
