Details
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Story Bug
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Status: Resolved
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Major
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Resolution: Fixed
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chat 3.9.1
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None
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CRM Connector (CRMCONNECT)
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Sprint 16 CTI 24 Oct - 6 Nov, Sprint 17 CTI 7 Nov - 20 Nov, Sprint 18 CTI 21 Nov - 04 Dec, Sprint 19 CTI 05 Dec - 18 Dec, Sprint 21 CTI 2 Jan - 15 Jan, Sprint 22 CTI 16 Jan - 29 Jan, Sprint 23 CTI 30 Jan - 12 Feb, Sprint 24 CTI 13 Feb - 26 Feb, Sprint 25 CTI 27 Feb - 11 Mar, Sprint 26 CTI 12 Mar - 25 Mar, Sprint 27 CTI 30 Mar - 13 Apr, Sprint 28 CTI 15 Apr - 28 Apr, Sprint 29 CTI 4 May - 15 May
Description
If we login 200 or more agents via echo agent utility then there are few agents that don't have AgentMRDState value and will remain in system as Not Ready state.
If we login CC agents then you won't be able to login even 100 agents with echo agent utility because of the same issue.
Scenario:
try to login 300 agents via echo agent utility
access https://SERVERNAME/mre/api/AgentStats
Verify the number of Ready and Not Ready agents... actually all of the agents should be in Ready state (unless you have some other agent manually logged in)
