[CSN-2961] Reporting->> Agent_ID, Agent_Name & Start_Time is NULL in database. - Jira

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Type: Story Bug
Status: Resolved
Priority: Critical
Resolution: Fixed
Affects Version/s: None
Fix Version/s: 3.9.1.PTCL.1.2.0
Component/s: reporting
Labels:
None

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 18 CTI 21 Nov - 04 Dec, Sprint 19 CTI 05 Dec - 18 Dec

Description

Chat initiated from customer gadget.
Agent accepts the chat.
Agent ends the chat.
Agent_ID, Agent_Name & Start_Time is NULL.

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Assignee:: Rizwan Mahmood

Reporter:: Asad Raza (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 03/Dec/19 12:05 PM

Updated:: 21/Aug/23 1:08 PM

Resolved:: 05/Dec/19 4:56 PM

Time Tracking

Estimated:

Not Specified

Remaining:

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Logged:

1h 28m