Details
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Story Bug
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Status: Resolved
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Critical
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Resolution: Done
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chat 3.9
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None
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CRM Connector (CRMCONNECT)
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Sprint 16 CTI 24 Oct - 6 Nov, Sprint 17 CTI 7 Nov - 20 Nov, Sprint 18 CTI 21 Nov - 04 Dec, Sprint 19 CTI 05 Dec - 18 Dec, Sprint 21 CTI 2 Jan - 15 Jan, Sprint 22 CTI 16 Jan - 29 Jan, Sprint 23 CTI 30 Jan - 12 Feb, Sprint 24 CTI 13 Feb - 26 Feb, Sprint 25 CTI 27 Feb - 11 Mar, Sprint 26 CTI 12 Mar - 25 Mar, Sprint 27 CTI 30 Mar - 13 Apr, Sprint 28 CTI 15 Apr - 28 Apr, Sprint 29 CTI 4 May - 15 May
Description
50 Agents are logged in via Echo Agent
250 chat requests have been initiated via Echo Customer
MAX_TASKS=5
So in theory all the 50 Agents should have 5 chat requests and they all should be busy but this is not the case
As per "https://demo.expertflow.com/mre/api/AgentStats"
