[CSN-3006] Agent Availability timeout doesn't start in the following scenario - Jira

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Details

Type: Bug
Status: Resolved
Priority: Minor
Resolution: Done
Affects Version/s: None
Fix Version/s: chat 3.9.3
Component/s: Customer Gadget
Labels:
None

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 19 CTI 05 Dec - 18 Dec, Sprint 20 CTI 19 Dec - 1 Jan, Sprint 21 CTI 2 Jan - 15 Jan

Description

The customer initiates a chat.
Agent accepts the chat and closes the browser.
The inactivity timeout starts instead of agent availability timeout and if user sends messages customer gadget dont shows the message of agent leaving the conversation.

Attachments

Issue Links

created

CSN-2647 Verify that if agent accepts the chat and closes the browser then agent availability timeout should start if any other agent dont accept the chat.

Open

Affects test execution of

CSN-2647 Verify that if agent accepts the chat and closes the browser then agent availability timeout should start if any other agent dont accept the chat. (Chat Solution/chat 3.9.3/Customer Gadget) FAIL

Activity

People

Assignee:: Rabi Haider

Reporter:: Asad Raza (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 17/Dec/19 3:47 PM

Updated:: 21/Aug/23 1:09 PM

Resolved:: 02/Jan/20 6:00 PM

Time Tracking

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Logged:

1d 2h 21m