[CSN-3013] Customer Gadget-> Agent Availability Timeout doesnt work when DIRECT_HANDOFF= FALSE. - Jira

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Details

Type: Bug
Status: Resolved
Priority: Major
Resolution: Done
Affects Version/s: None
Fix Version/s: chat 3.9.3
Component/s: Customer Gadget
Labels:
None

Account:
CRM Connector (CRMCONNECT)

Description

When direct handoff is false and customer is talking to bot the agent availability timeout starts and the chat ends when availability timeout is over.

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Assignee:: Rabi Haider

Reporter:: Asad Raza (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 20/Dec/19 5:13 PM

Updated:: 21/Aug/23 1:09 PM

Resolved:: 02/Jan/20 5:59 PM

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