Uploaded image for project: 'Chat Solution'
  1. Chat Solution
  2. CSN-3065

Supervisor Announcements from Chat solution

    XMLWordPrintable

Details

    • Story
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • None
    • None
    • None
    • CRM Connector (CRMCONNECT)
    • Sprint 21 CTI 2 Jan - 15 Jan, Sprint 22 CTI 16 Jan - 29 Jan, Sprint 23 CTI 30 Jan - 12 Feb, Sprint 24 CTI 13 Feb - 26 Feb, Sprint 25 CTI 27 Feb - 11 Mar, Sprint 26 CTI 12 Mar - 25 Mar, Sprint 27 CTI 30 Mar - 13 Apr, Sprint 28 CTI 15 Apr - 28 Apr, Sprint 29 CTI 4 May - 15 May, Sprint 30 CTI 28 May - 10 Jun

    Description

      See confluence

      Attachments

        Issue Links

          1.
          Design UX for Supervisor Announcements Sub-task Resolved Usman Ghani  
          2.
          UX implementation for Supervisor Announcements Sub-task Resolved Farhan Maqbool

          100%

          Original Estimate - Not Specified Original Estimate - Not Specified
          Time Spent - 2 hours, 30 minutes
          3.
          Integrate Supervisor-Announcement view to create a new announcement Sub-task Resolved Rabi Haider

          0%

          Original Estimate - 3 hours
          Remaining Estimate - 3 hours
          4.
          Load all active announcements Sub-task Resolved Rizwan Mahmood

          0%

          Original Estimate - 2 hours
          Remaining Estimate - 2 hours
          5.
          Update an annoucement Sub-task Resolved Rabi Haider

          0%

          Original Estimate - 2 hours
          Remaining Estimate - 2 hours
          6.
          Delete an announcement Sub-task Resolved Rabi Haider

          0%

          Original Estimate - 1 hour
          Remaining Estimate - 1 hour
          7.
          Create announcement in the database Sub-task Resolved Rabi Haider

          0%

          Original Estimate - 2 hours
          Remaining Estimate - 2 hours
          8.
          Update an annoucement in the database Sub-task Resolved Rizwan Mahmood

          0%

          Original Estimate - 1 hour
          Remaining Estimate - 1 hour
          9.
          Delete an announcement in the database Sub-task Resolved Rizwan Mahmood

          0%

          Original Estimate - 1 hour
          Remaining Estimate - 1 hour
          10.
          Create announcement and publish for all available agents Sub-task Resolved Rabi Haider

          0%

          Original Estimate - 2 hours
          Remaining Estimate - 2 hours
          11.
          Update an annoucement at chat server Sub-task Resolved Rabi Haider

          0%

          Original Estimate - 3 hours
          Remaining Estimate - 3 hours
          12.
          Delete an announcement in chat-server Sub-task Resolved Rabi Haider

          0%

          Original Estimate - 1 hour
          Remaining Estimate - 1 hour
          13.
          Write Test Cases Sub-task Resolved Asad Raza (Inactive)

          100%

          Original Estimate - Not Specified Original Estimate - Not Specified
          Time Spent - 1 day, 1 hour
          14.
          Execute Test Cases Sub-task Resolved Asad Raza (Inactive)  
          15.
          Supervisor is unable to create announcement as 'Create Announcement' button is not working. Story Bug Resolved Rabi Haider  
          16.
          Supervisor Announcement Notification is expiring 1 minute earlier than the expiry time. Story Bug Resolved Rabi Haider  
          17.
          Announcement doesnt show on supervisor dashboard if timezone is different Story Bug Resolved Rabi Haider  
          18.
          Announcement doesnt show on Agent Notifications if timezone is different. Story Bug Resolved Rabi Haider  
          19.
          No error message shows on Announcement Message Text Box & Expiry Date & Time Story Bug Resolved Rabi Haider  
          20.
          There is no character counter in supervisor announcement text box. Story Bug Resolved Rabi Haider  
          21.
          Color of discard Button should not be Gray as it look disabled. Story Bug Resolved Usman Ghani  
          22.
          Announcment message color dosent change when clicked on it.. Story Bug Resolved Rabi Haider  
          23.
          Internet Explorer (USD)->> Supervisor is unable to create Announcement. See description. Story Bug Resolved Rabi Haider

          100%

          Original Estimate - Not Specified Original Estimate - Not Specified
          Time Spent - 3 hours, 20 minutes
          24.
          Announcements UI/Testing and improvements Sub-task Resolved Farhan Maqbool  
          25.
          Announcement filter doesn't work properly in IE Story Bug Resolved Rabi Haider  
          26.
          Announcement icon overlaps with agent'state icon on agent gadget in USD ..See attached screenshot Story Bug Resolved Farhan Maqbool

          100%

          Original Estimate - Not Specified Original Estimate - Not Specified
          Time Spent - 1 hour, 41 minutes

          Activity

            People

              rabi.haider Rabi Haider
              masood.farooq Masood Farooq Malik
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Time Tracking

                  Estimated:
                  Original Estimate - 2 days, 2 hours Original Estimate - 2 days, 2 hours
                  2d 2h
                  Remaining:
                  Time Spent - 2 weeks, 3 days, 1 hour, 2 minutes Remaining Estimate - 2 days, 2 hours
                  2d 2h
                  Logged:
                  Time Spent - 2 weeks, 3 days, 1 hour, 2 minutes Remaining Estimate - 2 days, 2 hours
                  2w 3d 1h 2m