[CSN-3246] Chat server doesn't close chats whose customer left when chat server was down - Jira

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Details

Type: Bug
Status: Open
Priority: Minor
Resolution: Unresolved
Affects Version/s: chat 3.13.0
Fix Version/s: None
Component/s: Chat Server
Labels:
- Failover
- hybrid-chat

Account:
CRM Connector (CRMCONNECT)
Epic Link:
Product Bugs Phase 3

Description

Agent is in RESERVED state
Restart the chat server
Customer leaves the chat (closes the browser)
Set Agent's state from unknown to ready start after completion of reconnect time
Chats is being routed to available agent

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Issue Links

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(25 mentioned in)

Activity

People

Assignee:: Rizwan Mahmood

Reporter:: Jehanzeb Riaz

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 06/Feb/20 12:52 PM

Updated:: 13/Dec/23 8:26 PM