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  1. Chat Solution
  2. CSN-3451

Getting an error in reporting connector when chat ends from customer or agent side.

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Details

    • Bug
    • Status: Resolved
    • Minor
    • Resolution: Fixed
    • None
    • chat 3.10.0
    • None
    • None
    • CRM Connector (CRMCONNECT)
    • Sprint 30 CTI 28 May - 10 Jun, Sprint 31 CTI 15 Jun - 26 Jun

    Description

      :"TaskState","value":"{\"TaskId\":\"7a6a5a26-49c1-42f7-83b4-67f289a451fc\",\"State\":\"CLOSED\"}","timestamp":1583923135842}],"Publisher":"ChatServer","MessageTime":"2020-03-11T10:38:55.842Z"}] [2020-03-11T15:38:55.897] [ERROR] server - [processMessage] An error occured while processing the message TypeError: Invalid date at /usr/src/app/node_modules/dateformat/lib/dateformat.js:39:17 at Object.formatDate (/usr/src/app/common/utils.js:14:23) at Object.processMessage (/usr/src/app/server.js:331:37) at /usr/src/app/controller/AMQController.js:104:37 at /usr/src/app/node_modules/stomp-client/lib/client.js:206:9 at Array.map (<anonymous>) at StompFrameEmitter.<anonymous> (/usr/src/app/node_modules/stomp-client/lib/client.js:205:28) at StompFrameEmitter.emit (events.js:198:13) at StompFrameEmitter.parseBody (/usr/src/app/node_modules/stomp-client/lib/parser.js:136:12) at StompFrameEmitter.handleData (/usr/src/app/node_modules/stomp-client/lib/parser.js:42:12) at TLSSocket.<anonymous> (/usr/src/app/node_modules/stomp-client/lib/client.js:188:18) at TLSSocket.emit (events.js:198:13) at addChunk (_stream_readable.js:288:12) at readableAddChunk (_stream_readable.js:269:11) at TLSSocket.Readable.push (_stream_readable.js:224:10) at TLSWrap.onStreamRead [as onread] (internal/stream_base_commons.js:94:17) [2020-03-11T15:38:55.898] [INFO] AMQController.js - Successfully processed the message. ID:d2f13a4cd084-36154-1583914198926-8:139:1:1:1 [2020-03-11T15:38:55.900] [DEBUG] server - Error pushed to File for manual review. [2020-03-11T15:38:55.970] [INFO] AMQController.js - Going to process the received message of type: AgentState and message ID: ID:249e9b92cf

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              awais.aslam Awais Aslam
              asad.raza Asad Raza (Inactive)
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                Updated:
                Resolved: