[CSN-3516] Database -->Null Null is being shown in agent name column in following scenario - Jira

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Details

Type: Bug
Status: Resolved
Priority: Minor
Resolution: Fixed
Affects Version/s: chat 3.9.4, 3.9.4.PTCL.1.0.0, chat 3.12.1
Fix Version/s: None
Component/s: Reporting Connector
Labels:
None

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 27 CTI 30 Mar - 13 Apr, Sprint 28 CTI 15 Apr - 28 Apr, Sprint 29 CTI 4 May - 15 May, Sprint 30 CTI 28 May - 10 Jun, Sprint 31 CTI 15 Jun - 26 Jun, HC Sprint-44 (27 Jan - 10 Feb)
Epic Link:
HC Reporting Database Issues

Description

Assign a MRE_Agent role to supervisor
Restart the mre service
The agent will be shown in the database record with null null value in agent name column

Attachments

Issue Links

is duplicated by

CSN-4275 Some records have the value null in the Agent Name.

Resolved

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(2 mentioned in)

Activity

People

Assignee:: Awais Aslam

Reporter:: Talha Anjum (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 6 Start watching this issue

Dates

Created:: 13/Apr/20 6:13 PM

Updated:: 13/Dec/23 8:25 PM

Resolved:: 14/Feb/21 2:01 PM

Time Tracking

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Logged:

3h