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  1. Chat Solution
  2. CSN-3586

Finesse failover support

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Details

    • Story
    • Status: Open
    • Major
    • Resolution: Unresolved
    • None
    • None
    • communication server
    • None
    • CRM Connector (CRMCONNECT)
    • Sprint 29 CTI 4 May - 15 May, Sprint 30 CTI 28 May - 10 Jun, Sprint 32 CTI 1 Jul - 14 Jul, Sprint 33 CTI 20 Jul - 31 Jul

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        relates to

        Bug - A problem which impairs or prevents the functions of the product. CSN-2000 [Finesse Failover] - Agent's state for chat doesn't interrupt when voice call comes in

        • Major - Major loss of function.
        • Open
        mentioned in

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            awais.aslam Awais Aslam
            awais.aslam Awais Aslam
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            Dates

              Created:
              Updated: