Uploaded image for project: 'Chat Solution'
  1. Chat Solution
  2. CSN-3611

Agent doesn't get busy state in following scenario

    XMLWordPrintable

Details

    • Bug
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • None
    • None
    • communication server
    • None

    Description

      1. The agent is in Ready State and he is handling one chat  (MAX tasks are configured =2)
      2. Stop comm-server
      3. Two new customers initiate the chats
      4. Change the agent'state Ready to Not_Ready
      5. Stop Database Connector
      6. Start comm-server.
      7. Start Database Connector
      8. One chat is being routed to the agent and the agent's state is being changed to Not_READY.
      9. The agent can get one more chat if the agent changes his state to ready from not ready 

      Attachments

        Activity

          People

            aqsa.naeem Aqsa Naeem
            faisal.nawaz Faisal Nawaz (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: