[CSN-3721] Chat is not being routed to agent when CIM APIs are not accessible - Jira

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Details

Type: Bug
Status: Open
Priority: Major
Resolution: Unresolved
Affects Version/s: chat 3.13.0
Fix Version/s: None
Component/s: None
Labels:
None

Account:
CRM Connector (CRMCONNECT)

Description

If priority routing is configured, and the CIM APIs to check customer's priority are not available for some reason, the chat is not routed to an agent.

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(35 mentioned in)

Activity

People

Assignee:: Rizwan Mahmood

Reporter:: Faisal Nawaz (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 18/Jun/20 5:08 PM

Updated:: 13/Dec/23 8:28 PM