Details
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Story
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Status: Resolved
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Minor
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Resolution: Done
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None
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None
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None
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CRM Connector (CRMCONNECT)
Description
Agent Gadget shows a drop down list for agent selection to transfer a chat to the selected agent. The feature is not usable in its current form if there are more than 4-5 agents. For customers like IAM, who have alot of agents, this UI will fail. The current UI needs to b changed to add an agent search capability in the drop-down to select the appropriate agent.