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  1. Chat Solution
  2. CSN-382

Improve Agent UI transfer drop-down for agent selection

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Details

    • Story
    • Status: Resolved
    • Minor
    • Resolution: Done
    • None
    • chat 3.10.0
    • None
    • None
    • CRM Connector (CRMCONNECT)

    Description

      Agent Gadget shows a drop down list for agent selection to transfer a chat to the selected agent. The feature is not usable in its current form if there are more than 4-5 agents. For customers like IAM, who have alot of agents, this UI will fail. The current UI needs to b changed to add an agent search capability in the drop-down to select the appropriate agent.

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            ali.zaidi Ali Zaidi (Inactive)
            masood.farooq Masood Farooq Malik
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              Created:
              Updated:
              Resolved: