[CSN-3869] Agent become logged out when he opens an attachment file while chat is active, in mobile app testing. - Jira

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Details

Type: Bug
Status: Open
Priority: Minor
Resolution: Unresolved
Affects Version/s: chat 3.10.2, chat 3.11
Fix Version/s: None
Component/s: None
Labels:
None

Account:
CRM Connector (CRMCONNECT)
Epic Link:
Product Bugs Phase 4

Description

When the agent is handling an active chat, if the agent opens an attachment the file is opened outside the context of the application. There is no way to go back for the agent to revert to the app. If we press the back button then an error message is displayed on screen and the agent has to re-login.

see attachment

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1595957984551.JPEG
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28/Jul/20 10:59 PM

Issue Links

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(19 mentioned in)

Activity

People

Assignee:: Farhan Maqbool

Reporter:: Aqsa Naeem

Votes:: 0 Vote for this issue

Watchers:: 1 Start watching this issue

Dates

Created:: 28/Jul/20 11:00 PM

Updated:: 13/Dec/23 8:26 PM