[CSN-4165] "Agents are not available" is being shown on customer gadget. - Jira

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Details

Type: Bug
Status: Resolved
Priority: Major
Resolution: Fixed
Affects Version/s: chat 3.11, chat 3.12
Fix Version/s: chat 3.12.1
Component/s: None
Labels:
None

Account:
CRM Connector (CRMCONNECT)
Sprint:
HC Sprint-37 (28 Sep - 9 Oct), HC Sprint-38 (14 Oct - 27 Oct), HC Sprint-39 (2 Nov - 13 Nov), HC Sprint-40 (19 Nov - 2 Dec)
Epic Link:
Product Bugs Phase 3

Description

-assign an agent role to the supervisor
-initiate a chat to the supervisor

customer gadget shows "Agents are not available" --and then chat is being routed to supervisor

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People

Assignee:: Rizwan Mahmood

Reporter:: Aqsa Naeem

Votes:: 0 Vote for this issue

Watchers:: 2 Start watching this issue

Dates

Created:: 16/Oct/20 10:29 AM

Updated:: 13/Dec/23 8:26 PM

Resolved:: 17/Nov/20 4:35 PM