Details
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Story
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Status: Open
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Major
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Resolution: Unresolved
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None
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None
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CRM Connector (CRMCONNECT)
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HC Sprint-40 (19 Nov - 2 Dec), HC Sprint-41 (7 Dec - 18 Dec), HC Sprint-42 (23 Dec - 6 Jan), HC Sprint-43 (11 Jan - 22 Jan), HC Sprint-44 (27 Jan - 10 Feb), Sprint# 45 (Feb 15 - Feb 26), Sprint# 46 (3 Mar - 16 Mar)
Description
Development of new Standard report for a Chat solution
- The columns of the new report will be the same as the existing Agent Availability For Chat Report available in the Lab CUIC 1.95
- Consolidation based on Date and Agent Name
- Segregation of the report based on the Login session
